Official Support & Inquiries
To ensure every inquiry is evaluated and resolved directly by our core algorithm engineering team, CargoPack 3D operates via a centralized official email channel. All inquiries regarding the software can be directed here.
Have ideas for new stacking heuristics, custom vehicle dimensions, or workflow improvements? We actively shape our product roadmap around real-world shipping needs.
Encountered unexpected packing calculations, UI glitches, or crashes? Please attach screenshots, logs, or your sample Excel invoice so our developers can replicate and fix it promptly.
Get expert technical assistance on complex palletizing parameters, center of gravity balancing rules, and multi-drop delivery sequencing setup.