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Refund Policy

Our 14-Day Money-Back Guarantee and official refund procedures for CargoPack 3D software licenses processed via Paddle.

Last Updated: October 28, 2026

At CargoPack 3D, customer satisfaction and trust in our software’s optimization capabilities are our highest priorities. We want you to be completely confident when investing in our container loading optimization tools.

This Refund Policy outlines our terms, eligibility criteria, and procedures for obtaining a refund for your software license purchase.

1. 14-Day Money-Back Guarantee

We proudly offer an unconditional 14-Day Money-Back Guarantee on all CargoPack 3D software license purchases (including Annual Professional and Perpetual licenses).

  • If CargoPack 3D does not meet your operational expectations;
  • If you experience technical incompatibilities with your Windows operating system that our support team cannot resolve;
  • Or if you simply change your mind within 14 calendar days of the original purchase timestamp;

You are entitled to a 100% full refund of the purchase price. No complicated hurdles and no hidden penalty fees.

2. Merchant of Record & Refund Execution (Paddle)

Payment & Return Processing Notice:
All orders, billing transactions, and refunds for CargoPack 3D are administered by our official Merchant of Record, Paddle.com Market Limited (“Paddle”).

When an authorized refund is approved, Paddle will directly execute the refund transaction and credit the funds back to your original method of payment (such as Visa, MasterCard, American Express, or PayPal).

3. How to Request a Refund (Step-by-Step)

You can initiate a refund request through either of the following straightforward channels:

  1. Send an email to our dedicated support team at cargopack3d@gmail.com.
  2. In the email subject line, write: Refund Request - [Your Order ID].
  3. Please include your Paddle Order Reference Number (found in your email receipt, e.g., #12345678) and the email address used during checkout.
  4. (Optional) A brief explanation of why the software did not suit your needs is appreciated to help us improve future algorithm releases, but is not mandatory.

Method B: Contact Paddle Directly

As the Merchant of Record, Paddle provides a self-service customer portal. You may reach out directly to Paddle Support by visiting https://paddle.net with your order reference number and email address.

4. Refund Processing Timeline

  • Request Review: Once we receive your request, our team will process and approve it within 24 business hours.
  • Fund Crediting: Once approved, Paddle initiates the electronic transfer immediately. Depending on your credit card issuer or banking institution, funds will typically appear on your billing statement within 3 to 5 business days (international bank cards may require up to 10 business days depending on interbank clearing cycles).

5. Subscription Cancellation Policy (Recurring Plans)

For recurring subscription licenses (such as Annual Professional plans):

  • You may cancel your subscription renewal at any time prior to the next billing date by contacting us or managing your order link on your Paddle invoice receipt.
  • Cancelling your subscription prevents any future recurring charges. Your software license will remain fully active until the expiration of your prepaid billing period.

6. License Deactivation Upon Refund

Upon the successful issuance of a refund, your CargoPack 3D license key will be electronically deactivated in our licensing server, and the software will revert to the limited trial mode. You agree to cease all commercial use of the software.

7. Contact Us

For any inquiries or assistance regarding refunds, billing, or invoices, please contact us anytime: