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Privacy Policy

How CargoPack 3D collects, uses, protects, and handles personal data and payment information in compliance with GDPR and global privacy standards.

Last Updated: October 28, 2026

This Privacy Policy explains how CargoPack 3D (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit https://www.cargopack3d.com (the “Site”) or use our desktop software applications and associated customer support services (the “Services”).

We are committed to protecting your personal data and respecting your privacy rights under applicable data protection laws, including the European Union General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Information We Collect

We collect only the minimum amount of personal data necessary to deliver our software licenses and customer services:

  • Contact Information: Your name and email address when you submit an inquiry, request technical support, or activate a software license key.
  • License & Device Activation Telemetry: Anonymized machine identifiers (such as hardware UUID hashes) and IP addresses strictly used to verify license seat authenticity and prevent unauthorized license piracy.
  • Support Logs (Optional): If you voluntarily email us error logs or sample Excel packing manifests for troubleshooting, we use such data solely to reproduce and resolve software issues.
  • Website Usage Data (Cookies): Standard technical information including browser type, referring URLs, operating system, and anonymous page interaction statistics to optimize website performance.

2. Payment & Billing Data (Merchant of Record Notice)

Paddle as Merchant of Record:
We do not process, collect, or store any sensitive credit card numbers, bank account credentials, or CVV codes on our servers.

All payments, checkout transactions, and billing operations are handled exclusively by our online reseller and Merchant of Record:
Paddle.com Market Limited (Paddle.com Inc. / Paddle Payments Limited)
Judgement Hall, London, United Kingdom.

Paddle is certified under the Payment Card Industry Data Security Standard (PCI-DSS Level 1) and acts as an independent Data Controller for billing and payment transactions. Paddle collects your billing address, payment details, and tax identification to execute sales contracts and comply with global sales tax (VAT / GST) regulations. You can review Paddle’s privacy practices by visiting Paddle Privacy Policy.

3. How We Use Your Information

We use the collected information for the following legitimate business purposes:

  • To generate, deliver, and validate your CargoPack 3D license keys.
  • To provide customer service, resolve technical inquiries, and investigate bug reports.
  • To notify you of critical software updates, algorithmic bug fixes, and security patches.
  • To protect against fraudulent usage, license key cloning, and unauthorized redistribution.
  • To comply with applicable legal obligations.

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data to advertisers or third-party marketers.
We only share information with trusted service providers under strict data processing agreements:

  • Paddle.com: As our Merchant of Record for payment processing, tax remittance, and invoicing.
  • Infrastructure Providers: Secure cloud hosting and email service providers necessary to operate our website and email delivery.
  • Legal Compliance: When required by law, subpoena, or governmental authorities to comply with valid legal processes.

5. Data Security

We implement industry-standard technical and organizational security measures to protect your information, including SSL/TLS 256-bit encryption for all website communications, secure SSH server protocols, and access-controlled databases.

6. Your Rights Under GDPR & CCPA

Depending on your geographical location, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of any inaccurate or incomplete personal information.
  • Erasure (“Right to be Forgotten”): Request deletion of your personal data where we no longer have a lawful ground to retain it.
  • Withdraw Consent: Opt out of non-essential communications at any time.

To exercise any of these rights, please contact us at cargopack3d@gmail.com.

7. Children’s Privacy

Our Site and Services are intended for commercial business use by professionals and enterprises. We do not knowingly collect personal information from individuals under the age of 18.

8. Updates to this Privacy Policy

We may periodically update this Privacy Policy. The latest version will always be posted here with the revised “Last Updated” date.

9. Contact Us

For any questions regarding this Privacy Policy or our data protection practices, please contact our Data Protection team at: